Expedited Shipping that Puts People First

The choices you face among expedited shipping and logistics services providers can be overwhelming; we know this. That is why at the founding of our company, we dedicated ourselves first and foremost to exceptional customer service. Our solutions may attract you, but our customer service will keep you coming back. Our customers have come to expect a degree of personal attention and reliability that is hard to find from the largest players down to the small, local or regional characters. When your goods have shipped, you deserve the peace of mind to know you don’t have to sweat the details. Here at XPO Express we have a motto: we never say no. But we don’t say that lightly because we know we have to back up our promises with performance. We invite you to learn more about our 24/7/365 customer service approach:

We Apply Our Excellent Customer Service to Four Expedited Shipping Categories

It's Nice to Be Recognized

  • 2009 & 2010 Expedited Carrier of the Year – NASSTRAC and Logistics Management
  • 2009 Expedited Carrier of the Year – Johnson Controls
 

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Customer Service
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The training and customer skills you have impressed on your team are outstanding. Yesterday one of your team members sent me an email confirmation on a POD that our customer wanted before he arrived to work. On this same run, our new shipping clerk called to advise that this load was ready to ship and, during the conversation, set up another run. Your team called me because they thought this shipment may be duplicated, which was correct, and we were able to correct this mistake before it ever happened.

Operations Manager
Chemical Manufacturer  


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