Frequently Asked Questions

 

What is a Value Provider?

A Value Provider is XPO Express name for an owner operator.

How is expediting different than LTL or truckload hauling?

Expediting is same-day service with a specific delivery time. Shipments are usually "HOT," where a company is waiting for your delivery to continue production. Most runs are scheduled within a two-hour timeframe and you must be "ready to go" when you are called.

Where are you located?

Follow this link for detailed directions.

 

Click here for Driver FAQs.

 

Facebook Have Questions? Call us at (800) 800-5161 or Chat Live

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My shipping clerk inadvertently inputted the wrong address on the bill of lading and instead of the shipment heading to Virginia it was on the road to St. Louis. By the time we realized our error, the driver had been on the road for 6 hours in the wrong direction! He was a single driver and did not have the hours to get to the correct location. You quickly came up with correct course of action to cross dock the shipment at your sister company’s location and put it on a truck with a team that could go straight through to Roanoke. It is a pleasure to do business with XPO Express; your people are cool under fire and are able to come up with workable solutions very quickly. Agile is not usually how I would describe a motor carrier but in this circumstance it is appropriate.

 

Traffic Manager
Manufacturing Company 


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