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My shipping clerk inadvertently inputted the wrong address on the bill of lading and instead of the shipment heading to Virginia it was on the road to St. Louis. By the time we realized our error, the driver had been on the road for 6 hours in the wrong direction! He was a single driver and did not have the hours to get to the correct location. You quickly came up with correct course of action to cross dock the shipment at your sister company’s location and put it on a truck with a team that could go straight through to Roanoke. It is a pleasure to do business with XPO Express; your people are cool under fire and are able to come up with workable solutions very quickly. Agile is not usually how I would describe a motor carrier but in this circumstance it is appropriate.

 

Traffic Manager
Manufacturing Company 


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